TERMS & CONDITIONS
We want you to be totally satisfied with your purchase. Please see our “Return It” policies below:
GlamAndGlow run a 24 hour return policy, which explains that after receiving a product, customers have a maximum 24 hour (1business day) after receiving an item which is to be returned.
To be eligible for a return, your item must be in the same condition that you received it - unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To process a return, you can contact us at email@example.com or WhatsApp +233 544 637 374. If your return is accepted, you will be issued instructions on how and where to send the product(s).
Please call +233 544 637 374 for more information on returning these items.
Damages and issues
Please inspect your order immediately upon receiving (within 24 hours) and contact us immediately if the item is defective, damaged or if you received the wrong item or shade, as such we can evaluate the issue and make it right.
Exceptions /non-returnable items
Certain types of items cannot be returned. Please contact us to confirm if the item in question can be returned.
Unfortunately, we cannot accept returns on SALE/CLEARANCE ITEMS or gift cards, Makeup Products and items cannot be returned to our store after Package or seal has been broken or removed without prior authorization.
Promotional items and free items must be returned with the product it was offered with in order for a return to be processed. Promotional and free items are non-returnable by themselves.
In instances where customer had an allergic reaction and wants to return the product, our return policy explains that "We are not liable for individual allergic reactions to products. Please research product ingredients on the manufacturer's site and be aware of any allergies you may have. This includes skin sensitivities. Please make sure the product you purchase is suitable for your individual skin type. As such, we do not refund or guarantee replacement on such conditions"
We do not guarantee exchanges unless there was an error on our end. In the event that you received the wrong product or a damaged product, please visit our shop in person to exchange.
Customers outside Greater Accra, if you received the wrong product in error (must provide proof), please contact us by phone within 24 hours of receipt for resolution.
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.